Refund & Returns Policy

Last updated: this page reflects current KingdomPK LLC practices.

Our 30-day satisfaction promise

We want you to love your KingdomPK skincare. If you are not satisfied, you may request a refund or exchange within 30 days of delivery, even if the product has been opened and tried.

Eligibility

• Request must be made within 30 days of the delivery date.
• Proof of purchase (order number or confirmation email) is required.
• For hygiene reasons, we may limit refunds to one opened unit per product; additional unopened units may be returned for a full refund.

How to request a return

Email care@kingdompk.com with your order number and the reason for your return. Our team will respond within one business day with return instructions. Please do not ship items back before receiving instructions.

Refund processing

Once your return is received and inspected (or once an opened-product refund is approved), we will process your refund to the original payment method. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer.

Damaged or incorrect items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund at no cost to you.

Non-returnable situations

• Requests made more than 30 days after delivery.
• Products damaged through misuse after delivery.
• Gifts cards and promotional free items.

Questions

Contact our customer care team at care@kingdompk.com, Monday to Friday, 9am to 5pm ET.